2018-11-07 by NAHB
A career as a community services worker (CSW) involves working closely with others. You could be helping those with an addiction reach recovery, or perhaps you might work in an emergency shelter helping families recuperate during a difficult time. Wherever your career takes you, communicating with others and helping them overcome challenges will be an important part of your career. It’s for this reason that aspiring CSWs learn all about the stages of family development.
2018-08-01 by NAHB
Effective social services are often defined by the relationship between community service workers (CSWs) and clients. Whether they are counselling one-on-one or coordinating larger initiatives, successful CSWs create trusting relationships with clients of all kinds. A strong connection helps CSWs understand specific cases and adapt their professional knowledge accordingly.
While every client relationship will require something different, future CSWs can learn a few relationship-building strategies that hold across all cases. From structuring meetings to setting objectives, these techniques maximize the time CSWs spend with their clients—and strengthen professional relationships for future work.
Are you curious about maintaining strong client relationships during CSW training and beyond? Keep reading to find out more!
CSWs Plan Ahead to Optimize Time with Clients
In their many roles, CSWs are tasked with adapting their knowledge to specific client needs, from individual wellness to larger programs. Establishing these needs typically involves client meetings—a time to define clear priorities and establish a trusting relationship. The first step in securing strong client relationships is planning for these meetings. CSWs can devise a meeting’s structure according to their client’s anticipated priorities.
For ongoing sessions, this means building on the outcomes of the previous meeting. Naturally, new clients might require more flexible meeting plans that will take shape as the relationship builds. In all cases, effective planning helps reassure clients that their CSW is listening and reacting to their unique needs, rather than applying blanket solutions uncritically. In turn, this sense of individualized support helps grow lasting professional relationships.
Fostering a Safe Environment Is Key in CSW Training and Beyond
Few things are more important to community service worker careers than client trust—an essential metric for professional success. To establish this trust, CSWs abide by principles of good faith and confidentiality, ensuring clients feel safe to disclose personal information. Communicating this confidentiality principle early on, CSWs build the foundations of a positive professional relationship—and encourage an openness that will facilitate their work.
CSWs are advised—if not legally obligated—to mention exceptions that would require them to break the confidentiality principle. By detailing these legal parameters, CSWs can gain the confidence of clients and express an utmost devotion to their wellbeing.
CSWs Help Clients Plan for the Future
With effective CSW training, community workers help clients identify personal objectives and move forward in their lives. Assisting with these personal objectives goes a long way in establishing one’s credentials as a CSW—and securing further professional trust. A crucial outcome of community support work, long-term personal plans help clients feel empowered and ready to move forward.
CSWs ensure their clients’ long-term interests by adopting a specific tone. Whereas coddling a client might impede progress, pushing them too hard might scare them off. Effective CSWs operate between these extremes, knowing exactly when to push and when to pull back. CSWs are also sure to maintain a professional demeanour that keeps their private ideas and concerns separate from those of the client. This careful tone forges productive relationships with clients, ensuring that they reap the unique benefits of community service work.
An impartial but caring demeanour can be especially important in group scenarios
Are you interested in becoming a community service worker?
Contact the National Academy of Health and Business to learn more about our program.
2016-09-07 by NAHB
Homelessness is an issue that the federal and provincial governments have made great efforts to address in recent years. Although there has been a good amount of progress, there are still approximately 250,000 people in Canada who experience homelessness every year.
As a Community Services Worker (CSW) you’d be on the front lines working with some members of the homeless population in your community trying to help them find a solution—whether that be a warm meal, a shoulder to lean on, or accommodations for the night. If you’re interested in earning a CSW diploma, you might even choose to work for an organization that helps homeless people exclusively. Read on for a few proven tips for working with members of the homeless population that might come in handy throughout your career.
1. Use the Communication Skills You’ll Develop During Community Services Worker Training
Regardless of the reasons that individuals end up homeless, it’s a situation that can really affect their sense of self-worth. When you work with homeless individuals in any capacity—from an intake interview to a full-on counselling session—it’s important to use your communication skills to take an empathic approach, rather than treating them like a number. Some homeless individuals are walked past by dozens, if not hundreds, of people a day while asking for change, so even engaging in a small conversation with them as you offer services can make a huge difference.
You’ll learn during your community services worker training that you should always try to avoid stigmatizing homeless individuals. There are many paths that lead to homelessness, and each person has a different story, so conversing with them can help set the stage towards finding the best service to meet their individual needs.
2. Pool Resources for Same-Day Help After Earning Your Community Services Worker Diploma
One of the advantages of earning a community services worker diploma is that you’ll work in positions where you’ll know about what challenges the community faces, as well as which resources are available. When dealing with homeless individuals, it’s important to have a list of resources that are immediately available to them so that they don’t have to go on a waiting list. This might include shelters, soup kitchens, organizations that donate clothing, and more.
Many soup kitchens throughout Canada are happy to provide meals to anyone in need
During your career, it will be important to maintain relationships with various organizations that offer meals, shelter, medical attention, and more to the homeless to build a helpful support network. Even if you can’t help find someone a bed for the night, you may be able to at least direct them to where they can get a meal or a pair of shoes. Your ability to act fast will depend on your ability to stay organized with the resources that you can guide people to within the community.
3. Work on a Case-by-Case Basis After Community Services Worker Training
CSW training will teach you how to create and maintain all the important documents that go into people’s individual files. When working with homeless people, working on a case-by-case basis will be important since different individuals will require different services.
While some homeless individuals might require work skills training, others may be suffering from addictions, or require mental health services. Working case-by-case means keeping track of the services offered to each individual and maintaining an organized file on them so that you can also track their progress. While following up some time later, you’ll be able to see how people benefit from the variety of services offered within a community, and adjust the level of support they receive accordingly.
Want CSW training that will qualify you for a variety of community services worker careers?
Visit National Academy of Health and Business to find out how you can get started!
2016-07-13 by NAHB
The decision to pursue a community services worker diploma is a really amazing decision to make, given that this career path involves so much positive human interaction and altruistic action. Community services workers often work with those in the community who need help the most. From those who are dealing with addiction to others who may be battling disease, a community services worker is truly a local super hero making a meaningful difference in the lives of others. But in order to help others, one needs to ensure that they are in good shape themselves. In our rapidly changing world, with its busy schedules and expanding technology, keeping a proper balance can be difficult. Fortunately, there are plenty of ways that community services workers can practice self-care.
Read on to discover three of the best tips for self-care in a community services worker role.
1. Meditation is a Great Way to Stay Balanced in Community Services Worker Careers
Meditation has been practiced for several thousand years for a reason—it is a very effective tool for eliminating stress! In addition, it’s also quite easy to get started. Begin by choosing a quiet and relaxing corner, it can be as simple as sitting in a favourite chair. Then, all you have to do is close your eyes and focus on your breathing. This will help you destress after a busy day.
This practice can even come in handy when studying towards your community services worker diploma. A recent Harvard study demonstrated via MRI imaging that meditation actually changes the physical make-up of the brain and boosted areas in charge of memory, self-awareness, introspection, and learning. Try it out during your studies and throughout your career so that you can feel focused and refreshed.
Meditation is a great way to alleviate stress and make sure your ready for the day!
2. Schedule Some ‘Me’ Time After You Become a Community Services Worker
When graduates enter their community services worker careers, they will often help those in their community that need it most. As you begin this rewarding career path, you’ll help clients from all walks of life battle addiction, navigate stressful crises, and more. And while the positive impact you have on your community will be its own reward, it’s important to remember to schedule in some “me” time too.
It can be difficult to schedule in some self-care time when you spend so much time caring for others, but it’s an important part of staying healthy and refreshed. Throughout your career, make sure to take the time to do the things that you love and make you happy. If you love baking pies, for instance, don’t put that off! If you enjoy concerts, make sure to allow yourself the time to do that too. Even if it’s just a relaxing walk or a quick coffee with a friend, scheduling in some personal time helps to ensure that your work/life balance remains intact.
3. Try to Maintain a Good Diet Once you Become a Community Services Worker
Maintaining a healthy diet and exercising regularly is important as it helps you reduce stress and boost energy levels. Countless studies have demonstrated that exercise lessens the impact of stress on the body and improves overall health. While it might be tempting, try to avoid staying up late, snacking on unhealthy foods, and other unhealthy habits that could sap your energy and leave you feeling drained.
Diet and exercise can help keep you feel energized throughout your career
Meditating, maintain a good diet and taking the time to enjoy some “me” time are all smart steps to making sure you stay relaxed throughout your career as a community services worker.
Want become a community services worker?
Contact an advisor today to discover more!
2015-09-16 by NAHB
The term mental illness refers to a wide range of disorders that can affect a person’s mood, thinking and behaviour. Mental illness can be caused by a combination of genetic, biological and environmental factors.
One in five Canadian adults will suffer from mental illness in their lives. Unfortunately, because there is a stigma attached to mental illness, many sufferers are stereotyped by their communities. This can prevent them from fitting into communities, and it can also deter them from receiving proper diagnosis and treatment.
Mental illness affects people of all ages, educational backgrounds and cultures. In fact, it touches the lives of many in one way or another—whether an individual is diagnosed, or he or she has family or friends who have been diagnosed.
If you are planning to pursue a community services worker career, read on to learn about a few types of mental illness you might help treat during your career.
Community Service Workers Help Treat Anxiety Disorders
Professionals in community services worker careers often help treat people with anxiety disorders. Experts know that there are multiple types of anxiety, such as generalized anxiety disorder, panic disorder, social anxiety disorder, and more.
Clients with anxiety disorders respond to certain people, objects, or situations with irrational levels of fear or dread. Along with these feelings, they may also experience physical symptoms such as rapid heartbeat, dizziness and sweating. An anxiety disorder is generally diagnosed when a person’s response to a given situation is extreme, or if a person’s anxiety interferes with his or her normal functioning.
Professionals with CSW Training Help Treat Clients with Mood Disorders
Community service workers often help treat clients with mood disorders (also referred to as affective disorders). Clients with mood disorders usually experience prolonged feelings of sadness. However, they may also experience severe mood swings, or periods of uncharacteristic bursts of happiness.
During your CSW training, you’ll learn that one of the most common mood disorders that many people suffer from is depression. Community service workers know that a person experiencing depression copes with feelings of severe sorrow for an extended period of time. Depression can affect all aspects of a person’s life including their relationships, physical health and emotions.
Other mood disorders include bi-polar disorder and cyclothymic disorder. While a person with bipolar disorder can be subject to extreme feelings of sadness or irritability as well as episodes of mania, someone with cyclothymic disorder can experience less extreme versions of these mood changes.
CSWs Help Clients Affected By Addiction Disorders
Addiction disorders are another common form of mental illness. Individuals suffering from addiction are typically unable to stop using addictive substances like drugs and alcohol. They grow dependent on such substances and this dependence begins to interfere with their ordinary life responsibilities, such as work, relationships and health.
Another form of mental illness, known as impulse control disorder, refers to the inability to resist a temptation, urge or impulse that can cause harm to the individual or to others. Impulse control disorders can include compulsive gambling, eating disorders, stealing and more.
Are you interested in learning more by earning your community services worker diploma? Visit NAHB for more information or to speak with an advisor.