2018-08-08 by NAHB
Exceptional professionals in supply chain and logistics always consider the importance of customer service. In fact, customer service is at the very core of the supply chain agenda! Logistics professionals need to make sure that products of all shapes and sizes—from groceries to factory equipment and more —make it to their destinations. Their hard work and clever problem solving helps to keep our modern world running smoothly, and their kind and courteous customer service helps to create a positive environment that drives business to even greater heights.
Here are just some of the reasons why logistics professionals put plenty of attention on providing excellent customer service.
Satisfying Customers Is at the Very Heart of the Supply Chain
Whenever money is spent on moving raw materials from their source to a factory, and from the factory to the store, logistics professionals must help to ensure that they consistently arrive on schedule. When stock drops or some of the goods end up damaged in transport, it not only results in a lack of profit but in the potential loss of a customer.
Companies spend tons of money getting products into the hands of consumers!
Even a small delay or missed shipment can have a profound effect on a customer’s business. Say that you are a graduate with logistics training and are coordinating a shipment of fruits and other ingredients for a company dedicated to manufacturing frozen desserts. A delay in one ingredient could halt an entire production line, and produce further delays that could impact grocery stores and other businesses further down the supply chain. These kinds of problems can drive customers to leave for a competitor, as they strive to avoid losses caused by a delay or recover from any damage their own reputation might have suffered.
Grads with a Career in Logistics Know Customer Service Can Improve Profitability
With new companies cropping up all across Canada and the United States it’s important to stand out against your competition. A highly efficient and fast supply chain can help companies to deliver products and services quickly and more reliably to consumers than their competitors, which helps to drive customer satisfaction and in turn boost profitability.
Having a very efficient and speedy supply chain also gives companies the ability to compete in terms of pricing as well, which is also a driving force in customer satisfaction. Delivering in a shorter period of time at more affordable prices means more customers are likely to buy from that business than another. Professionals with a career in logistics can help companies maintain the efficiency of their supply chain, minimizing errors and keeping customers satisfied.
Being Transparent with Customers Helps Build Brand Loyalty
Customers really connect with, and gravitate towards, companies that can be honest and offer full disclosure as to why a product or service has been delayed or failed to ship correctly. A company that is openly transparent with customers about errors demonstrates responsibility and a commitment to their satisfaction by quickly looking for a solution to the issue.
The alternative is far less pleasant, risking annoying or frustrating customers who may give negative reviews about a company online or through word of mouth, thereby damaging its brand reputation. It is due to these consequences that supply chain and logistics professionals value exceptional customer service and work hard to maintain the high efficiency standards of a company’s supply chain.
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2018-01-03 by NAHB
When it comes to finding a career that’s in demand, pays well, and offers a stimulating challenge, few sectors compare to logistics. Logistics makes the world go round, ensuring that store shelves stay properly stocked, parcels make their way to customer doorsteps, and that the modern global marketplace keeps running smoothly. As such an important facet of modern life, it’s no wonder that the logistics sector is always adopting new approaches, new technology, and inspiring new ideas.
Innovation is a fact of life for professionals working in this field. Pursue this career path, and you might get to see several important changes first-hand. What are some of the biggest trends currently shaping the industry? Here’s just a small taste!
1. Self-Driving Trucks Could Be on the Horizon for Pros With Logistics Training
It’s no secret that self-driving technology is currently being developed by the likes of Tesla, Google, and other major tech and transport players. In fact, several important breakthroughs have already taken place, with semi-autonomous trucks already making deliveries between California and Texas, while many other companies are also announcing their own innovation goals, testing out prototypes, and teasing out exciting details about where the industry is headed. While this technology might not take over all operations in the time it takes new students to complete their logistics training, it’s possible that you might see more and more self-driving technology boosting efficiency once you begin your career.
2. You Could See Plenty of Developments in Robotics During Your Career in Logistics
Self-driving trucks aren’t the only technological change that promises to make supply chains even more efficient. New advancements in robotics are adding more and more automation to the warehouses that store goods as well.
More and more warehouses are using robotic technology
Already, shipping giants like Amazon employ robots by the thousands, which help the company speedily get deliveries to customers within just 48 hours. Other warehouse/robot operations have included robots designed to climb warehouse shelves, robots equipped with suction-cup arms, and other high-tech developments that seem straight out of a sci-fi story. After completing your supply chain training program, it’s possible that you’ll see even more of these helpful innovations cropping up in warehouses across the planet.
3. Sustainability Is Sweeping Through Supply Chains
While many changes sweeping through supply chains are tech-driven, not all of them are about squeezing in added efficiency through the clever use of data and machines. In fact, one of the biggest trends currently taking over the logistics sector is sustainability.
Supply chains today are now more aware than ever that moving goods across the world can be done in a way that minimizes a product’s carbon footprint and reduces waste. In fact, many professionals working in logistics are currently developing and adopting what are known as circular supply chains. These supply chains go several steps beyond getting items from point A to B. They also take into account what happens to products once they are ready to be recycled, and are finding clever new ways of reducing waste while also boosting bottom lines. One restaurant chain, for example, has started collecting and sending its used coffee grounds to farms. The farms then use the compost to grow oyster mushrooms, and sell the mushrooms back to the restaurants for an efficient waste-reducing option. Throughout your career, the logistics training you receive could help you come up with clever new ways of reengineering supply chains to make the world a greener place.
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