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4 Signs You Could Be a Perfect Fit for Dental Assistant Training

by NAHB

dental assistant school

It can be difficult to decide on a career path. There are so many opportunities to choose from, and it can be hard knowing which one would feel most fulfilling. Would you be best suited to a career in healthcare, or one in business? Are you an ideal fit for working in an office environment, or would you prefer something a little more hands-on?

Fortunately, there are a few ways to tell which career would be the best fit for you. In fact, if you’re wondering whether a career as a dental assistant would suit you, here are four reasons why you might enjoy this career path.

1. You Want a Client-Facing Position

Dental assistants have many different responsibilities within a dental practice, and perform a variety of tasks. They can polish teeth and apply fluoride, they can take preliminary impressions for diagnostic casts, and more. In addition, another important part of their work involves interacting with patients and educating them on the importance of oral care.

Dental assistants spend much of their time interacting with patients

Dental assistants spend much of their time interacting with patients

If listening and responding to patients and having good interpersonal skills are some of your strengths, or sounds like something you would enjoy, then dental assistant training might be right for you. This kind of career emphasizes supportive client interaction, and is a good fit if you enjoy talking to people and helping them.

2. Seeing Healthy Smiles Brightens Your Day

Some dental assistants know right away that they were destined for a career in dentistry because they have a passion for teeth. Others might have developed an interest in oral hygiene a little later in life, or might simply be open to learning more about this important dimension of health.

Many clients can feel self-conscious if they have a less than stellar smile, but dental assistants can help dentists and dental hygienists make these goals a reality. If you’re interested in helping others, and want to learn a little more about dental care, this could be an ideal career path for you.

3. You Pay Attention to Detail

There are many policies and regulations involved in any health care profession, including dentistry. Dental assistants must often be aware of the specific rules and protocols which influence the correct treatment and standard procedure. In order to guarantee that the office is following the right protocol, dental assistants must be able to pay attention and synthesize details both small and large, as well as ensure that regulations are being adhered to in the office itself.

4. Organization Is Key to Success after Dental Assistant School

Organization is an excellent skill to have even outside of the workplace, but it is particularly useful during and after dental assistant school. Dental assistants are often responsible for the care and arrangement of dental equipment, and should be ready to help during a check-up or procedure with the appropriate tools.

Dental assistants may have to organize client information

Dental assistants may have to organize client information

One of the key duties of any dental assistant is to make sure that the office is running smoothly, because a delay can affect the lives of both clients and employees alike. In order to do this properly, careful attention should be paid to managing and planning the correct dental treatment, which relies on a well-maintained dental record. If the idea of alphabetized, cascading files has piqued your attention, you may want to start thinking about a dental assistant position.

Are you interested in spreading smiles after dental diploma training?

Contact the National Academy of Health and Business today for more information!

5 Tips for Maximizing Attention to Detail When You Become a Legal Office Administrator

by NAHB

study office administration

Attention to detail is one of the primary soft skills sought after by employers in the legal industry. Even minor mistakes can prove costly in the legal sector, so it’s essential for legal office administration students to develop excellent concentration in their daily work tasks.

A healthy mind is better able to spot potential mistakes and complete work to a highest standard. Developing attention to detail is, therefore, something that can be done outside of work hours by getting enough rest and arriving at work with enthusiasm every day. Here are five tips for maximizing your concentration and eradicating errors in the legal workplace.

1. Remove Distractions from the Workspace

When carrying out urgent and important work, your colleagues should be willing to recognize that you need space to concentrate. Inform them that you’ll be busy for a certain amount of time, and to refrain from making contact unless absolutely necessary. When carrying out less urgent work, be conscious of your smartphone use. It has become a habit for many to check notifications on a very frequent basis, so try and keep your phone tucked away somewhere where you won’t feel tempted to check it. This will make it much easier to maintain consistent concentration with work duties after you become a legal office administrator.

study office administration

Lawyers need legal documents to be completely error-free

2. Maintain Consistent Formatting in Documents

Proofreading is an essential but obvious technique for improving attention to detail. Don’t forget, however, to concentrate on the formatting of your documents too. Its content may be perfectly accurate, but inconsistent formatting creates an unprofessional impression of your work. Use the same font and font size for your headings and follow a consistent style guide in your writing. For example, you may prefer to write percentages as ‘percent’, ‘per cent’ or using the ‘%’ symbol. Check which one your office prefers and use it at all times while writing.

3. Use To-Do Lists to Prioritize Tasks

When you’re notified about a new task, don’t rely on your memory. Write it down on a to-do list, whether it’s a hard copy version on your desk or an electronic version on your smartphone or computer. It’s easy to forget about everything that you need to do in a busy legal office, so remove the risk by maintaining this list. Use notifications on your laptop too when you need a reminder about important upcoming tasks. This will help you to stay on top of your work at all times.

4. Be Careful About Multi-Tasking after You Study Office Administration

Multi-tasking is regularly cited as a positive work trait, but urgent and challenging tasks require dedicated concentration. Try and assign a deadline to each of your tasks, if one hasn’t been given already. Give yourself enough time to concentrate solely on each task. Multi-tasking is much more useful when you’re dealing with lots of simple jobs that you can easily resume.

5. Clear Your Mind by Taking Regular Breaks

Breaks during work aren’t just enjoyable, they’re essential. Graduates of legal office administration courses carry out important, technical work and it can become mentally draining at times. Give yourself time to regroup by stepping away from the computer screen at regular intervals. Grab a cup of coffee or eat a snack to boost your energy levels. Failure to rest adequately, at work or at home, will leave your mind tired and more inclined to overlook errors in your work.

A tired body will lead to more mistakes

A tired body will lead to more mistakes

Do you want to study office administration and play a key role in the legal sector?

Gain the necessary skills at the National Academy of Health and Business.

The Importance of SCMA and What it means for Pros with Supply Chain Training

by NAHB

supply chain training program

Whatever career you’re interested in, there’s bound to be lots of training programs available. What sets some apart are the credentials that graduates can walk out of school with. The supply chain and logistics industry is no different, and a valuable asset that budding young professionals may want is membership in the Supply Chain and Management Association (SCMA).

The SCMA is the leading Canadian voice for professionals in this field, and its roots reach back almost a century. The Association boasts 7,500 members, making it the largest for supply chain management professionals in the country. It’s also Canada’s only representative on the International Federation of Purchasing and Supply Management. Membership of the Association is therefore crucial for graduates, all of whom are eligible to enter if they complete the Supply Chain and Logistics diploma at NAHB. Let’s take a closer look at the background and benefits of the SCMA.

The Long History of the SCMA

The Supply Chain Management Association estimates that its members “control more than $130 billion in annual spend,” but it’s far from an overnight success story. Under various different names, the SCMA has been around since 1919 when it originally started off as a Canadian chapter of the National Association of Purchasing Agents. Decades later it became an independent Canadian association, but the SCMA has only been around in its current guise since 2013, following the amalgamation of PMAC and SCL.

SCMA members devise plans to transport billions of dollars’ worth of items

SCMA members devise plans to transport billions of dollars’ worth of items

The Multi-tiered SCMA Structure

The SCMA headquarters are based in Toronto, and the Association consists of the National Secretariat and the Provincial and Territorial Institutes. The Secretariat is responsible for developing strategies, including education and accreditation programs, and branding plans. The Institutes are what members would normally communicate with, as they are responsible for recruitment and roll out of programs.

Where SCMA Members Work After Supply Chain Training

Supply chain and logistics personnel are essential for the transportation of vast amounts of products between Canadian towns and cities, and much further afield. The skills developed in a supply chain training program are highly valued in many industries, and the SCMA is proud of the adaptability of its members. Some of the most prominent sectors for SCMA members include manufacturing, services, natural resources, and retail.

The SCMA Can Help You to Find Lots of Industry Jobs

The SCMA website contains a dedicated ‘Jobs’ section, which details vacancies in each Canadian province, as well as a breakdown of jobs for each type of supply chain career. Being part of an association offers many other obvious advantages, such as exposure to thousands of industry professionals. Membership of the SCMA is an instant reflection of your skillset and enthusiasm for the career, and you could potentially have the opportunity to connect with other Association members.

Find the industry’s top job vacancies with the help of the SCMA

Find the industry’s top job vacancies with the help of the SCMA

In addition, another important benefit of SCMA membership is the opportunity to take part in additional training. This can be done through courses and seminars, or in a member’s own time by viewing high-quality webinars. For ambitious professionals, opportunities within a supply chain and logistics career abound!

Do you want supply chain training that offers eligibility to join the SCMA?

Check out the 46-week diploma program at the National Academy of Health and Business.

Meet Roger Clowater: Police Foundations Training Instructor at NAHB

by NAHB

police foundations program

A career in public service requires dedication, compassion, and a strong sense of principles. For Roger Clowater, his lifelong career in law enforcement inspired him to prepare the next generation of students looking to make a difference. Thanks to his dedication and commitment, many of his students have earned their Certificate of Results and gone on to protect and serve in a variety of fulfilling careers.

Read on to learn more about Roger’s career and how he goes above and beyond for his students.

Serving His Community Inspired Him to Teach

Before he ever thought of becoming a teacher, Roger knew he wanted to serve and protect his community. After graduating from the Atlantic Police Academy in 1978, he went to work in Saint John, New Brunswick, in general policing for 25 years. Of course, his career included plenty of variety, and involved working as a bicycle police officer, beat police officer, with the youth division, and so much more.

Roger has worked in general policing for 25 years

Roger has worked in general policing for 25 years

After attending the Institute of Police Technology and Management, Roger became an instructor in verbal judo, which, as he explains, “emphasizes the gentle art of persuasion, getting people to do what you want them to do” He found his new teaching position so fulfilling that he decided to go back to school to pursue this avenue further.

How Roger Became a Police Foundations Program Instructor

Roger quickly earned a Master’s degree in Public Relations and was hired by Seneca College to teach their public relations program. He then helped create a working curriculum for Centennial College’s Bachelor of Public Relations program. His excellent work attracted our attention, and the National Academy of Health and Business (NAHB) approached him with an offer to become an instructor. As Roger recalls, “I jumped at the idea of coming and teaching in the police foundations program.”

Roger’s passion for teaching is obvious: “Everything I do in the classroom is geared towards helping my students develop the competencies that are required to become an effective police officer”.

Roger’s Main Advice? “Never Stop Learning”

Roger maintains a close relationship with many graduates from our police foundations training program. “I maintain contact with almost all of my students,” he says. Whenever he finds something interesting or receives an update on a case law, Roger will send it in an email to all of his students, past and present. The relationship is not one-way, either. “I still have many of them on my cell phone, where they text me or call me,” he says, adding that “I get invitations to graduations at the police college or at a police department.”

His pride in the achievements of his students is clear. The greatest reward, for Roger, is the moment when graduates bring their Certificate of Results or letter of offer from a police department to his office to show him. He cherishes these moments, saying “they bring it in and give me a copy of it and I paste it up on the wall”.

When asked for the advice he’d give to students, he says, “Never stop learning.” He also adds, “Don’t ever give up… Just never give up.”

Do you want to become a police officer in Ontario?

Find out more by contacting NAHB.

The Key Differences Between Criminal and Civil Law: An Intro for Those in Police Foundations Programs

by NAHB

police foundations program

Between 2016 and 2017, the Crime Severity Index (CSI) in Canada reported over 1.9 million police-reported criminal code incidents. For police officers working on the frontlines of law enforcement, having a keen understanding of criminal law is essential. In addition, under certain circumstances they may be called upon as a witness during civil cases. Developing an in-depth understanding of both is therefore an essential part of training for this career path.

Here is a quick guide to some of the differences between civil and criminal litigation for students interested in beginning a career in law enforcement.

An Overview of Criminal Law for Students in Police Foundations Training

In Canada, once a Crown prosecutor decides to bring charges against someone who has allegedly committed a criminal offence, this person then becomes the defendant, and their case is brought to trial. The prosecutor represents the community at large and acts as a public employee who is provided to the victim by the Crown counsel’s budget.

Criminal law involves a Crown-appointed prosecutor and a high burden of proof

Criminal law involves a Crown-appointed prosecutor and a high burden of proof

Additionally, during trial the defendant’s guilt must be proven beyond a reasonable doubt, meaning that the judge or jury must be convinced that there is a high probability that the accused in fact committed the crime. As students in a police foundations program know, criminal law addresses offences which were committed with intentional harm against an individual and the community at large. For instance, a home invasion is considered a criminal offence because although it involves property, it violates the privacy and safety of the home’s occupants as well as the community’s notion of the home as a safe space. In order for a defendant to be convicted of a crime, it must be proven based upon the evidence presented that it was committed intentionally. It is important to remember that in Canada, the defendant should be considered innocent until a guilty verdict has been determined.

A Quick Overview of Civil Law

Civil law, in contrast to criminal litigation, concerns a dispute between private parties. In addition, the defendant may be held responsible for damages or injury which occurs as a result of their negligence. A majority of civil law presented to the court includes family law, which involves divorce, child custody, as well as spousal and child support. Allegations of medical malpractice, distribution of estate, and employment complaints are also covered in civil court. Students in police foundations training should be aware that they can be called a witness in a civil trial if they serve a subpoena to anyone involved or acted within the dispute in a law enforcement capacity.

If a case is found to have merit, the court may order the losing party to pay for sufficient damages, which usually involves financial compensation. Other means of resolving a civil case, known as a remedy, are through a declaration which states the rights of the parties, and an injunction, which is a restraining order that states a party has or does not have the ability to take a certain action.

What Are the Main Differences?

Generally, the main difference between civil law and criminal law is that to find the accused at fault, more evidence is required in criminal cases than civil ones. To prove that a crime was committed beyond a reasonable doubt, the prosecution must also demonstrate that the act was committed with intent. Civil cases, however, must be proven on what’s known as a balance of probabilities, which indicates if it is more probable than not that the defendant can be held liable for causing harm or loss to the plaintiff. There is a lower standard of proof involved because a civil trial does not use incarceration or jail time as punishment, but instead settles disputes financially.

Standards of liability and punishment differ between criminal and civil court

Standards of liability and punishment differ between criminal and civil court

Would you like to become a police officer?

Contact the National Academy of Health and Business for more information.

Anesthesia 101: The Science of Sedation for Students in Intra Oral Dental Diploma Training

by NAHB

intra oral dental diploma training

Anesthesia is often used in dentistry during many types of dental surgeries and minor procedures. Used to ease the experience for patients in the dentist chair, there are different types of anesthesia that teams turn to depending on the dental work that needs to be done. Each anesthetic serves a different purpose and provides specific benefits when administered in certain procedures.

Those interested in pursuing a career as an intra oral dental assistant learn about anesthesia and how it works when administered to patients. Here is a closer exploration of what anesthesia does and how it affects patients once it is administered.

What is Anesthesia and What Does it Do?

Delivered through injection or inhalation, anesthesia is a drug that causes deep relaxation in patients and is used as a sedative during dental or surgical procedures to decrease the feeling of pain or discomfort. Without anesthesia, it would be difficult for dental teams to effectively work on patients.

intra oral dental assistant training

Anesthesia injection is one of the most common forms of administration in dentistry

Since most procedures involve drilling and scraping, and since the mouth and gums are a sensitive area, anesthesia is necessary for patients to endure the duration of the work. Anesthesia is usually injected by dentists to complete repairs without any difficulty or discomfort for the patient.

Individuals who complete intra oral dental assistant schools are introduced to the effects that anesthetics may cause afterwards. While some patients may feel normal, some may experience drowsiness and numbness until the sedation wears off, which usually lasts for a couple of hours or longer, depending on the patient or the amount injected.

Grads of Intra Oral Dental Assistant Schools Should Be Familiar With These Types of Anesthesia

Intra oral dental assistant training introduces students to the types of anesthetics that are primarily used in dentistry. General and local anesthesia are sedatives used for different dental procedures and have different effects after each is administered.

intra oral dental assistant schools

Knowledge of anesthetic effects is crucial for working in dentistry

General anesthesia is applied during major dental procedures such as tooth extraction, root canals, or other surgeries. It causes patients to enter a deep sleep due to the lack of consciousness brought on by the sedative, since it does not target one specific area when administered.

Perhaps the most frequently used form of anesthetic is local anesthesia. In contrast to general anesthesia, dentists use this method to affect a specific area of the mouth or gums to decrease the amount of pain that may arise during the procedure. In local anesthesia, there are two types of additional anesthetics that are associated with it: topical and injectable. Topical is used right before the dentist injects the anesthesia into the area. It is applied with a cotton swab, spray, or adhesive patch on the gum in order to lessen the feeling of the proceeding injection.

Once the topical anesthetic has been applied, the injectable anesthetic is administered to start the procedure and ensure that pain in the area is prevented. Both topical and injectable anesthetics are applied before procedures that involve fillings, crowns, restorative treatments, aesthetics, and other minor repairs. The patient is unable to feel any pain since the injectable anesthesia works by blocking the nerve endings, which causes numbness in the desired area.

Are you interested in intra oral dental diploma training?

Contact the National Academy of Health and Business to learn more about our programs.

Why 2018 is a Great Year to Become a Private Investigator

by NAHB

private investigator diploma

We might be well into 2018 by now, but that doesn’t mean it’s too late to start making the change towards a career that you can feel proud of. For many interested in law enforcement, there are plenty of opportunities to consider. The right program could open the door to working as a security guard, as a customs and immigration officer, becoming a police officer, or even working as a private investigator (PI). Each of these options offers the opportunity to make a difference, help others, and positively impact your community.

While you don’t need to decide which career you want to pursue until after completing your Law Enforcement / Police Foundations diploma program, there are plenty of reasons why you might want to give becoming a PI a try. Keep reading to find out why now is a great time to become a private investigator.

Demand for PIs Is Solid

For many interested in making a career change, employment outlook is an important factor to consider. After all, investing in your higher education is a big step. It’s understandable that you want to be sure there are plenty of job opportunities to look forward to afterwards.

Fortunately, the employment outlook for those entering security service operations is solid, with the Government of Canada noting that from 2017-2026, 47,400 new jobs are expected to arise, with 45,500 professionals projected to fill them. While those figures include security guards and other security professionals, they point to solid and consistent demand for years to come.

New Technologies Make This an Ever-Changing Career

Becoming a private investigator has always been a stimulating prospect. This is a career that is well suited to critical thinkers, problem solvers, and those who are able to really think on their feet. However, part of what makes now an especially thrilling time to start private investigator training is that new technologies are changing the nature of PI work, and in some cases even driving demand for their expertise.

New technology is changing PI and presenting new opportunities

New technology is changing PI and presenting new opportunities

Social media is often where many investigations begin. However, other apps and technologies are also having an impact. For example, recently professionals have noted that disgruntled landlords and past tenants are now turning to PIs to uncover whether places are being illegally listed on Airbnb. These new changes can present a world of opportunity for those stepping into this career. They also point to the ever-changing nature of the work, which new graduates can look forward to.

Private Investigator Training Can Be Completed in Under a Year

Whether you’ve just graduated from high school and want to get job-ready fast, or want to make a career change, it can be hard to make the commitment to a lengthy program. Fortunately, training to become a private investigator doesn’t take years and years of study to complete. In fact, through a focused and condensed program like the one offered at NAHB, you can graduate with your private investigator diploma in just 9 months.

If you had wanted to make a change this year, it’s not too late for you to start your training and set yourself up for a wonderful 2019. In fact, this could be the start of a wonderful new career.

Do you want to learn how to become a private investigator in Ontario?

Contact the National Academy of Health and Business for more information.

4 Tips for Handling Back-to-school Jitters When You Begin Accounting Training

by NAHB

accounting and payroll diploma

The first day of school can come with nervousness, anxiety, and stress—especially for those who have been out of school for a while. Students aiming to pursue a change in career or looking to improve their skills to progress in their current industry are determined to succeed in higher education, but may feel hesitant due to past experiences of difficult classes and cluttered schedules.

Before taking the next step in your educational career, consider these four ways to calm your nerves before your studies begin.

1. Walk Around Campus to Get Familiar With Your Surroundings

Before entering the next chapter of your life, take a moment to walk around campus and clear your mind of clutter. Even a short walk can be a quick stress-buster, helping to clear your mind and put things in perspective.

Search for different paths or routes for future strolls. You can also familiarize yourself with facilities, and check where your classrooms are. This will help you easily find your way once classes begin. It can also help you feel familiar with the campus environment, helping to ease nerves as you begin your studies.

2. Practice Mind and Body Relaxation Techniques

Positive thinking and deep breathing provide a pair of techniques that improve physical and mental wellbeing. In moments where students may feel stressed or anxious with thoughts regarding their future or present classes, positive thinking can help to soothe nerves and ease worries. Research has shown how positivity is linked with improved feelings of happiness and reduced feelings of distress.

Much like positive thinking, deep breathing patterns have become one of the quickest ways to get relief in stressful situations. Whether it’s the beginning of your program or in between accounting courses, perform a deep breathing exercise to keep your mind focused. This helps reduce stress levels while increasing the flow of oxygen to the brain.

3. Don’t Forget to Get a Good Night’s Sleep!

While sleeping might sound like a luxury reserved for those who aren’t working and studying at the same time, it’s important to get enough shut eye each night. Proper sleep helps students feel refreshed and ready for the day ahead.

In addition, research has shown that students who develop consistent sleeping patterns feel sharper, less irritable, and don’t struggle getting through the day. This can be especially important for those in accounting training, as equations and tiny details need plenty of attention from alert minds. Lack of sleep is also associated with higher levels of stress hormones, so when beginning your studies, make sure to keep a healthy sleep schedule.

Going to bed at the same time every night ensures a good night’s rest

Going to bed at the same time every night ensures a good night’s rest

4. Talk to Someone within Your Accounting Training Program

Supportive colleges work hard to create welcoming environments. This helps students feel comfortable and encouraged as they begin their studies. It also makes it easier for them to connect with instructors and classmates, which can be a wonderful resource to turn to during accounting training.

Going back to school later in life might feel isolating for some. Fortunately, many other students are also going through the same thing. Trading tips or simply venting on a stressful day can be a wonderful reminder that you’re not in this alone. It’s more than possible for you to achieve your goals, and you can get there with the help and support of those around you.

Are you ready to start your next chapter with an accounting and payroll diploma?

Contact the National Academy of Health and Business (NAHB) to learn more about our programs.

3 Things to Know About Young Offenders if You Want to Become a Police Officer

by NAHB

become a police officer in Ontario

When considering how to contend with young offenders in Canada, the criminal justice system focuses on protecting communities while simultaneously favouring rehabilitation and reintegration over incarceration. The Youth Criminal Justice Act (YCJA) outlines all the rights that young offenders would be entitled to in court. Sentencing and other aspects of law enforcement are also covered by the act, which places emphasis on more lenient sentences, such as community service or volunteering, for non-violent crimes.

When coming face to face with a young offender as a police officer, there are many important points to consider. Keep reading to learn more about what law enforcement keeps in mind when working with youth.

1. Young Offenders Are Not as Mature as Adults

There is a reason that the YCJA doesn’t treat adolescents aged 12 to 17 the same way as an adult. Youths lack the maturity of an adult, and may commit crimes for reasons such as peer pressure or bullying. In fact, on a physiological level, teenage brains are different from those of adults. As young teens enter puberty, their brains undergo dramatic changes that begin in areas like the limbic system and other emotional centres. The prefrontal cortex, which is responsible for complex decision-making and planning ahead, is the last part of the brain to undergo this development. This means that emotional regulation is often more difficult for teenagers than it is for adults.

2. Young Offenders May Come from Troubled Homes

Young offenders, particularly those dealing with family violence or abuse, might be at greater risk of committing crimes than peers with a larger support network. For troubled youths, shoplifting or other non-violent crimes may be a non-healthy coping mechanism they use as they navigate a difficult time.

This is one of the reasons why the Youth Criminal Justice Act places such a strong emphasis on rehabilitation. Many pilot programs have also explored alternatives to punishment through counselling, volunteering, or other approaches that aim to help young offenders understand the consequences of their actions and avoid becoming repeat offenders. After your police foundations training, you may come across such programs as you work with your community.

3. The Consequences for Young Offenders Can Be Severe

For young offenders, sentences are less severe than they are for adults. However, this is not to say that the consequences of their actions won’t have a profound impact on their lives. To start with, young offenders may not be allowed to travel to certain countries. In addition, some universities may also refuse acceptance on the grounds of an offense committed.

In addition, while clemency is often emphasized, graduates of a police foundations program know that the safety of the community is also an important aspect the Youth Criminal Justice Act considers. Particularly violent crimes or repeat offenses that keep escalating in nature may present too great a risk, and so judges may decide that a prison sentence is most appropriate. In extreme cases, judges may even consider trying a youth as an adult.

While these aspects of law enforcement can often be emotionally challenging, working in this field offers the potential to truly make a difference in the lives of troubled teens and their communities.

Are you ready help youths after you become a police officer in Ontario?

Contact the National Academy of Health and Business for more details!

Why Grads with a Supply Chain and Logistics Diploma Care About Customer Service

by NAHB

logistics training

Exceptional professionals in supply chain and logistics always consider the importance of customer service. In fact, customer service is at the very core of the supply chain agenda! Logistics professionals need to make sure that products of all shapes and sizes—from groceries to factory equipment and more —make it to their destinations. Their hard work and clever problem solving helps to keep our modern world running smoothly, and their kind and courteous customer service helps to create a positive environment that drives business to even greater heights.

Here are just some of the reasons why logistics professionals put plenty of attention on providing excellent customer service.

Satisfying Customers Is at the Very Heart of the Supply Chain

Whenever money is spent on moving raw materials from their source to a factory, and from the factory to the store, logistics professionals must help to ensure that they consistently arrive on schedule. When stock drops or some of the goods end up damaged in transport, it not only results in a lack of profit but in the potential loss of a customer.

Companies spend tons of money getting products into the hands of consumers!

Companies spend tons of money getting products into the hands of consumers!

Even a small delay or missed shipment can have a profound effect on a customer’s business. Say that you are a graduate with logistics training and are coordinating a shipment of fruits and other ingredients for a company dedicated to manufacturing frozen desserts. A delay in one ingredient could halt an entire production line, and produce further delays that could impact grocery stores and other businesses further down the supply chain. These kinds of problems can drive customers to leave for a competitor, as they strive to avoid losses caused by a delay or recover from any damage their own reputation might have suffered.

Grads with a Career in Logistics Know Customer Service Can Improve Profitability

With new companies cropping up all across Canada and the United States it’s important to stand out against your competition. A highly efficient and fast supply chain can help companies to deliver products and services quickly and more reliably to consumers than their competitors, which helps to drive customer satisfaction and in turn boost profitability.

Having a very efficient and speedy supply chain also gives companies the ability to compete in terms of pricing as well, which is also a driving force in customer satisfaction. Delivering in a shorter period of time at more affordable prices means more customers are likely to buy from that business than another. Professionals with a career in logistics can help companies maintain the efficiency of their supply chain, minimizing errors and keeping customers satisfied.

Being Transparent with Customers Helps Build Brand Loyalty

Customers really connect with, and gravitate towards, companies that can be honest and offer full disclosure as to why a product or service has been delayed or failed to ship correctly. A company that is openly transparent with customers about errors demonstrates responsibility and a commitment to their satisfaction by quickly looking for a solution to the issue.

The alternative is far less pleasant, risking annoying or frustrating customers who may give negative reviews about a company online or through word of mouth, thereby damaging its brand reputation. It is due to these consequences that supply chain and logistics professionals value exceptional customer service and work hard to maintain the high efficiency standards of a company’s supply chain.

Help keep supply chains flowing as a supply chain and logistics professional!

Help keep supply chains flowing as a supply chain and logistics professional!

Are you ready to earn a supply chain and logistics diploma?

Contact the National Academy of Health and Business for more information!

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