2018-05-30 by NAHB
Becoming an immigration officer is ideal for graduates who enjoy working with people, and who want a career that truly makes a difference. However, it’s important to note that being an immigration officer takes commitment and integrity, and comes with its own unique set of challenges. With the right training and attitude, though, it can be a very rewarding option.
Are you curious to learn more about the qualities and characteristics that make law enforcement professionals a good fit for this career? Read on to find out more!
The Best Immigration Officers Are Organized and Detail Oriented
To have what it takes to be a great immigration officer, future candidates must be coordinated and highly organized individuals. A career as an immigration officer is a busy one, whether working in an airport or at a land border. As such, immigration officers benefit from being organized and from maintaining a neat workspace, in order to deal with such a high volume of arrivals.
Since 2015, over 27,554,943 foreign residents have visited Canada. That’s a lot!
Apart from examining passports and conducting surveillance, immigration officers may also be tasked with interviewing non-Canadian citizens, asking questions, and taking fingerprints. As such, they will need to be effective multitaskers in order to balance their various responsibilities and avoid making errors. Graduates of police school looking to pursue careers as immigration officers will also need to pay close attention to passport details in order to ensure that they’re properly enforcing Canada’s immigration legislation.
Great Immigration Officers Have Excellent Communication and Interpersonal Skills
Another important quality that makes a great immigration officer is the ability to communicate clearly and professionally. For those interested in linguistics, learning a second language could also help them better communicate with visitors and non-Canadian citizens who may not be fluent English speakers.
Although being an immigration officer is a serious job, it is important to stay friendly and cordial with non-Canadian citizens crossing the border. Thankfully, top programs like the police foundations program at the National Academy of Health and Business (NAHB) help graduates develop a thorough understanding of interpersonal relationships within the context of law enforcement occupations. As a result, graduates enter their careers ready to communicate both politely and professionally.
Graduates of Police School Who Exercise Good Judgment Make Great Immigration Officers
While good immigration officers must exercise constant vigilance in order to successfully mitigate security risks, good judgement also means not being too rash to profile migrants. Immigration officers must always remember that foreign travellers deserve to be treated with respect and dignity.
Social perceptiveness means having the ability to read subtle cues in someone’s body language. For immigration officers, this ability may be useful for picking out suspicious behaviour. However, experienced immigration officers also know that some behaviours can mean very different things. For example, a lack of eye contact can be interpreted as a sign of insincerity, but it can also be a sign of nervousness or shyness. Some non-Canadian citizens arriving in airports may be nervous flyers and feel shaken up from their flight, or feel nervous around law enforcement officials. Therefore, their hesitation when answering questions may simply be a manifestation of these feelings, rather than signs of suspicious behaviour. Telling these behaviours apart can be tricky, which is why one of the greatest signs of an excellent immigration officer is the ability to exercise sound judgement and avoid jumping to quick conclusions.
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2018-05-23 by NAHB
Personal development during the early years of childhood can be challenging for youngsters. Boys and girls are meeting new people all the time, learning new games, and taking in lots of new information in pre-schools. Hearing loss can make such social development a little more challenging.
Fortunately, early childcare assistants can apply slightly adapted techniques to cater to such needs and help all children feel welcomed in the classroom. Hearing loss is a broad term, which is why open communication and understanding with parents is so important. Once that has been achieved, there are a range of teaching tips and activities which can be integrated into a childcare assistant’s daily routine.
Different Types of Hearing Loss Which may Be Encountered
Hearing loss doesn’t necessarily mean a complete loss of this sense. There are three types of impairment which can hinder a person’s ability to hear properly. Conductive hearing loss refers to blockages which prevent sound from efficiently reaching the inner ear. This could be caused by infections or fluid/wax build-up in the ear canal or ear drum, as well as damage to bones in the middle ear. Medical products can be effective for such conditions, but hearing aids may also be necessary in certain circumstances.
Sensorineural hearing loss refers to damage of hearing nerves or the inner ear. Hearing aids are a much more common solution this time around, because these problems are often permanent. It’s also possible for people to suffer from mixed hearing loss, which is a combination of conductive and sensorineural. Medical professionals conduct the necessary tests to detect possible hearing loss, and anybody in an early childcare assistant career should be kept informed about such diagnoses.
How Childcare Assistants and Children with Hearing Loss Communicate Effectively
The most common piece of advice offered when working with children with hearing loss is to keep on talking. This helps kids with hearing loss develop their language skills and feel included in the classroom. Top childcare assistants don’t become demoralized when a message isn’t getting through. When first trying to catch the child’s attention, gently tap them on the shoulder. Then stand or kneel close to the child when having a conversation.
Eye contact is especially important when speaking to a child with hearing loss
Eye contact is also essential to allow the child to read your lips during a conversation. Resist the temptation to excessively raise your voice when speaking, because this isn’t guaranteed to help them hear what you’re saying. It may also make them feel self-conscious, and embarrass them among classmates.
Creating Inclusive Group Activities After Childcare Training
A child’s hearing loss is a good opportunity to educate their peers about the condition. This helps to prevent misinformation spreading around the classroom, where the affected child could become isolated. Activities that promote the development of verbal communication and listening skills should be encouraged, because this allows children with hearing loss to experience language in a natural setting. This should be balanced with non-verbal activities, such as art or puzzles, which can also develop other important skills and help build self-confidence.
Hearing Aids Require Special Attention to Prevent Damage
Those in childcare training should also develop some degree of familiarity with hearing aids. It’s useful for professionals to know how to put the devices on effectively, how to switch it on, and when to switch batteries. It’s also important to remember that these are electrical items, so try to prevent the possibility of water damage. If the child is hearing a whistling from the hearing aid, it’s also a good indicator that they have outgrown it. Open communication with parents will also help to ensure that special considerations are known and followed.
Make sure to avoid water damage with hearing aids
Do you want to learn how to become an early childcare assistant?
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2018-05-16 by NAHB
It takes courage to visit a medical professional to seek help for a particular health problem. These are private situations, and a great deal of trust is placed in the doctor or physician when the patient comes forward. Healthcare professionals therefore have a duty to treat confidential information with the utmost care, and prevent it from getting into the hands of others.
This concept, called patient confidentiality, is strictly abided by medical office assistants. These professionals have the organizational skills to ensure that a private or public practice functions efficiently. Electronic and hard-copy versions of medical records are often needed for each individual patient, and it’s vital that these documents are kept away from prying eyes. Let’s take a closer look at what patient confidentiality is all about.
Patient Confidentiality Is a Core Duty of Medical Practice
Healthcare professionals are regularly informed about sensitive information from patients, and records are kept in order to provide ongoing care. Grads of medical office assistant courses know that confidentiality prohibits the healthcare provider from relaying such information about the patient to other people or organizations. This means that even a patient’s wife or husband cannot be told sensitive information about their loved one, without prior consent.
People may be embarrassed about a particular medical condition, and patient confidentiality serves an important function in increasing their willingness to seek help. A practice must strictly value the confidentiality of records like medical history, x-rays, and various types of lab reports. Otherwise, confidence among the local community in the service will be eroded.
Hard copy medical files should be safely stored in a secure location
Protecting Confidential Information After Medical Office Assistant Training
A well-organized and secure filing system is the backbone of medical offices, as professionals protect the confidentiality of hard-copy documents. Offices and waiting rooms are busy places, so office assistants are very conscious to avoid leaving confidential information in plain view of the public. It’s recommended that, where possible, first names are used when speaking to clients on the phone. Patient records shouldn’t be left open on the reception desk, and they should also be carried between rooms in a manner where the patient name isn’t visible. It’s easy to maintain best practices in patient confidentiality by picking up these habits early in an office administration career.
Office assistants avoid leaving confidential files open on reception desks
The efficiency of electronically storing medical information means it has become a popular alternative in recent decades. This new trend does however leave confidential information vulnerable to attack from around the globe, if it’s being stored on an online cloud. These are third-party service providers, so institutions must be very careful about their use.
The theft or loss of electric items, such as computers, smart phones, or hard drives is also a common cause of privacy breaches. Professionals who received training in a medical laboratory assistant program are cognizant of protecting sensitive information, and offices therefore invest in robust computer security software. When disposing of electrical equipment, it’s vital that confidential records are permanently deleted through the physical destruction of the storage system or the use of dedicated software.
Learn all the fundamental skills during medical office assistant training.
Find out more about the diploma programs available at NAHB.
2018-05-09 by NAHB
Striking the right tone during workplace conversations is tricky. It shouldn’t be as formal as the job interview, but it must be more reserved than conversations with family or friends at home. It’s important to use correct etiquette via phone, email, and Skype in a modern workplace. Behaving correctly will impress your boss, and ensure that customers leave a conversation with a smile on their face.
It’s particularly crucial to the work of an office administrator, who must juggle conversations between colleagues and customers in a number of communicative forms. Here are a few tips to help you master the talent:
Don’t Overlook the Importance of the Written Word
When you’re working on behalf of a business, a formal tone is always worthwhile in email and other forms of messaging. Avoid using exclamation marks and humor in email, unless you’re very confident that it strikes the right tone. As part of office administration class, get in the habit of checking that an email is relevant to all recipients, as colleagues and customers will be upset if they’re being ‘spammed’ with unnecessary messages.
Text or instant messaging applications, like WhatsApp or Messenger, should only be used if you’re in conversation with somebody you’ve met before. Avoid this form of communication if the recipient needs time to think about their response.
Keep it formal during email conversations
Office Administration Training Develops Face-to-Face Conversation Skills
Face-to-face conversations are more pressurized as you have less time to formulate responses. There are, however, some important bits of advice to take on board. If you’re meeting a new person, make sure to introduce yourself by name and title. You may be the first face they see in a particular office, and it’s important to instantly put them at ease.
Smile, make eye contact, and shake hands if initiating a more formal conversation. A more laid-back tone is natural when speaking to office colleagues, but be wary of topics of conversation. Topics such as politics and religion can be very sensitive, and are best to be avoided. Also make sure to always be respectful of other employees and customers. Phrases like ‘please’, ‘thank you,’ and ‘sorry’ will go a long way to maintaining positive relationships in the workplace.
Remember to Use Correct Phone Etiquette
After you study office administration, don’t fall into the trap of thinking you’re in a sound-proof bubble during every phone conversation. It regularly occurs that people speak much more loudly on the phone. This may help the person on the other end of the line to hear you, but it could annoy nearby colleagues in the office.
Be aware of the volume of your voice while on the phone
Video calls, such as Skype, have also become a helpful tool for formal communications within a business. The regular inclination is to look into the eyes of the person you’re speaking to, but it’s only possible to make eye contact by staring into the camera. Be wary of what’s going on behind you as well, as a busy environment may distract the person you’re speaking to.
Become an integral workplace asset by taking on office administration training.
Find out more about the diploma program at NAHB.
2018-05-02 by NAHB
Unhealthy habits are difficult to turn around, especially if they’re already having an impact on physical wellbeing. Exercise and a good diet are important for people of all ages, and a personal support worker (PSW) knows the importance of those habits, especially later on in a client’s life. When it comes to managing hypertension (high blood pressure), lifestyle changes can make a big difference.
It’s estimated that one out of every five Canadians lives with hypertension, and it’s particularly common among older adults. It’s regarded as a silent killer because it has no symptoms, but high blood pressure can eventually lead to serious conditions like heart attack, stroke, or coronary artery disease. May is Hypertension Awareness Month, so it’s the perfect time to take on board some tips to address this health problem.
Blood Pressure Readings Should Be Carried Out Regularly
Home blood pressure monitors are quite common, and regularly taking measurements can be a good idea. The cuffs with this equipment should be appropriately sized for the client to ensure that an accurate reading is taken.
A healthy blood pressure range is usually seen as 120/80. The first figure refers to Systolic Pressure—the pressure in arteries when the heart beats. The second figure measures Diastolic Pressure—the pressure in arteries between heartbeats. Both figures record in millimeters of mercury and higher figures mean increased blood pressure levels.
Clients should avoid food, exercise, caffeine, or smoking for one hour before blood pressure readings are taken in both arms. That’s because these activities could lead to an inaccurate reading where problems are left unidentified.
Grads of Personal Support Worker Courses Can Help Clients With Diet and Exercise
The diet needed to combat high blood pressure follows an almost identical pattern to a regular healthy diet. DASH (Dietary Approaches to Stop Hypertension) is seen as a helpful guide, and it seeks to limit the consumption of saturated and total fats like dairy and meat products. Salt also contributes to high blood pressure. As you assist your clients during mealtimes throughout your PSW career, you should be mindful about this and limit the amount of salt included in meals.
A healthy diet can make all the difference for clients with hypertension
Potassium, magnesium, and calcium are seen as the three key elements of a healthy diet aimed at reducing hypertension. These elements are more prevalent in vegetarian diets, so fruit and vegetables should be increased in your client’s diet. Low-fat dairy products—which are a terrific source of calcium—are also promoted as well as brown rice, potatoes, and tomatoes—which are high in magnesium.
Maintaining a healthy weight lowers blood pressure, so exercise should be encouraged too. For older clients, this could mean walking a bit more during the day or participating in an age-appropriate exercise class. Chair exercises are a great form of exercise for people who have difficulty with mobility, and can easily be worked into a daily routine.
Making Sure That Clients Take Blood Pressure Medication at the Right Times
Dietary and lifestyle change may not be enough to adequately reduce hypertension levels. For some clients, their doctor may have had to prescribe medication. There are three main groups of blood pressure medication. Thiazidediuretics target the kidneys by eliminating salt and water, Beta Blockers slow down the heartbeat, while ACE inhibitors ease pressure by opening up blood vessels. Professionals with a personal support worker certificate know it’s important to follow the doctor’s advice and ensure clients are taking their medication at the right time.
Help your clients take their medications regularly
Dietary supplements may also be seen as an easier way to achieve a balanced diet. If a doctor has recommended these as well, ensuring that clients regularly take them will help to improve their health and prevent further problems form arising.
Personal support worker courses are the first step on the path to a range of rewarding careers.
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