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3 Tips for Better Business Communication You Can Use in CSW Courses

January 18, 2017

Students in Community Services Worker College Should Be Clear and Concise

Community service workers (CSWs) play an important role in communities across Canada. CSWs improve the lives of others by providing support services to vulnerable individuals and families. Students looking for a challenging, rewarding, and impactful career will find becoming a CSW a great option.

After CSW training you will be qualified to work for many different organizations. For example, after graduation you may find yourself working at a group home as an addictions worker or at a correctional facility as a life skills coach. No matter the specific role, the nature of the work completed by CSWs requires sensitivity and highly effective communication skills. Having these skills can help you advance in your career and connect with the public more effectively.

Read on to discover three tips for effective communication in the workplace as a CSW.

1. Students in Community Services Worker College Should Be Clear and Concise

While working as a CSW you will communicate constantly throughout your day not only with clients, but also with coworkers, management, and other organizations. In any career it’s important to present yourself as a qualified professional. You can do just that by demonstrating proper business communication skills.

During your training you will take CSW courses that teach the basics of business communication. Business communication can include emails, memos, phone calls, presentations, and more. One important component of good business communication is being concise and to the point. Whether you are communicating within an organization or externally, it’s important to say everything as simply as possible.

Keep your sentences short to make it easier for readers to quickly scan your communication. In business writing, shorter writing is better. A great tip for making sure your message is concise and clear is to identify the purpose of the communication. Does what you wrote fulfill that purpose? Is it free of any other information that could be distracting? If it is, that means it’s effective. Practice asking yourself these questions to make sure that your communications stay on topic, both during your studies and once you begin your career.

2. Students in CSW Courses Should Adjust Their Communication Style to Each Audience

Knowing who you’re speaking to should guide the communication style you use. For example, once you become a community services worker you may find you communicate differently with a young child who has suffered abuse than you would with a troubled teenager. By changing your communication style you can connect with your audience more effectively.

Are you speaking with a company to try to get donations? Perhaps you should adopt a more professional tone. Are you writing to volunteers? Try communicating in an excited and passionate voice. By changing your style and tone, you’ll help make sure that you’re on the same page as your audience.

CSWs should alter their communication style depending on who they are speaking to

CSWs should alter their communication style depending on who they are speaking to

3. Students in CSW Courses Should Place Emphasis on Their Listening Skills

Practicing excellent listening skills is paramount when it comes to business communication. Understandably, it’s easy to fall into the habit of non-active listening when you have many things on your mind. However, in order to foster great relationships with coworkers, other organizations, and your clients, active and attentive listening is necessary.

Some simple methods you can put into practice to help you become a better listener are hiding distractions, like your cell phone or other documents, out of sight while listening. In addition, keeping eye contact during a conversation can improve your active listening skills.

By implementing these skills during your studies and future career you can excel as a CSW and communicator!

Do you want to enroll in community services worker college?

Contact the National Academy of Health and Business today!

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